Returns Policy
We want you to be completely satisfied with your purchase. Here's everything you need to know about our returns and refunds.
Return Policy Overview
30 Days
Return window from date of delivery
100% Satisfaction
Guaranteed or money back
Unopened Items
For hygienic reasons
Return Eligibility
To be eligible for a return, your item must be:
- Unopened and unused (for hygienic reasons)
- In the same condition that you received it
- In the original packaging
- Returned within 30 days of delivery
Important Note:
Due to the personal nature of our herbal inhalers, we can only accept returns for unopened products. Once a product seal has been broken, we cannot accept a return for hygienic reasons.
Non-Returnable Items
The following items cannot be returned:
- Opened or used inhalers (for hygienic reasons)
- Gift cards
- Downloadable products
- Items marked as "Final Sale" or "Non-Returnable"
- Items that have been personalized or custom-made for you
Return Process
Contact Us
Email returns@thaiherbalinhaler.com with your order number and reason for return.
Receive Return Authorization
We'll send you return instructions and a return authorization number within 1-2 business days.
Package Your Return
Securely pack the unused items in their original packaging with your return authorization number clearly marked.
Ship Your Return
Send your package to the address provided in the return instructions. We recommend using a trackable shipping method.
Refund Processing
Once we receive and inspect your return, we'll process your refund. This typically takes 3-5 business days.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account or credit card statement again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at returns@thaiherbalinhaler.com.
Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
We do not process direct exchanges. If you need to exchange an item for a different variant or product:
- Return your original purchase following our return policy
- Place a new order for the desired item
This ensures faster processing and availability of your new items.